Frequently asked questions

How to contact you, Svetlonoska?

The easiest way is to go to How to place custom order page and use the contact form. You can also click the chat button in the corner of the screen. Feel free to send me an email to lucia@svetlonoska.com or message me on Instagram @svetlonoska_weaving

Where is my parcel?

Tracking is a tricky thing (thank you Norwegian post) but there is a way how to find out when the parcel was checked in at varius delivery processing facilities. Try new tracking app I built in lately

How is import tax collected if I buy from abroad?

If you are an EU resident, starting 1 July 2021 you have to pay VAT for items purchased from my shop. My business located in Norway is too small to be able to register in OSS system of EU.
Eventual import charges are handled by your local delivery service. The same basically applies for US, Canada and Australia. My business is too small to be able to register in your tax collection systems and you have to clear VAT or/and import charges trough your delivery service.
I always provide all documents and correct tariff number. I do not mark goods as ''gift'' because it does not comply with EOS laws and my business could be consequently prohibited from import to your country.

Any care instructions for tablet woven bands?

Rule of the thumb: handwash in lukewarm water with small amount of proper type of washing powder. Most of belts can be machine washed in a mesh bag on 30C gentle cycle. Hang to dry. Never use dryer!

Red wine, berries, blood - soak for 30 minutes in cold water. Then wash as described above.

WOOL
Material itself is naturally ''dirt repellent'' - for example, dry mud can be removed with a brush. Wash with proper wool detergent if necessary.

LINEN
does not take colour without using a mordant salt. This means that any colorful stains that you could not remove by washing will gradually fade away anyway.

SILK & CASHMERE
need cold water and special soap. When handwashing, do not let it soak longer than 30 minutes.

Can I ask for custom or personalised order?

Feel free to request custom order in case you like some item but prefer different size or colours. Please, consider that I am limited by availability of material and my own skills. Remember that according to European legislation I am allowed to refuse returns or exchanges of personalised items. Use How to place custom order link and fill out the form.