Frequently asked questions
How to contact you, Svetlonoska?
The easiest way is to go to How to place custom order page and use the contact form. You can also click the chat button in the corner of the screen. Feel free to send me an email to lucia@svetlonoska.com or message me on Instagram @svetlonoska_weavingWhere is my parcel?
How is import tax collected if I buy from abroad?
If you are an EU resident, starting 1 July 2021 you have to pay VAT for items purchased from my shop. My business located in Norway is too small to be able to register in OSS system of EU.Any care instructions for tablet woven bands?
Rule of the thumb: handwash in lukewarm water with small amount of proper type of washing powder. Most of belts can be machine washed in a mesh bag on 30C gentle cycle. Hang to dry. Never use dryer!
Red wine, berries, blood - soak for 30 minutes in cold water. Then wash as described above.
WOOL
Material itself is naturally ''dirt repellent'' - for example, dry mud can be removed with a brush. Wash with proper wool detergent if necessary.
LINEN
does not take colour without using a mordant salt. This means that any colorful stains that you could not remove by washing will gradually fade away anyway.
SILK & CASHMERE
need cold water and special soap. When handwashing, do not let it soak longer than 30 minutes.
Can I ask for custom or personalised order?
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